Refund & Return Policy

At Vital Kōkua, we put a lot of care into every product we make — from the ingredients we choose to the quality checks each batch goes through before it ever reaches you. We want you to feel confident in what you’re putting into your body, and we stand behind everything we sell.

1. General Policy

Because Vital Kōkua products are dietary supplements — ingestible health products — we are unable to accept returns on opened or used items. This is not just our policy; it is an industry-standard practice designed to protect the safety and integrity of every product for every customer.

Unopened, sealed products may be eligible for a return or refund under the conditions outlined below.

2. Eligible Returns

We will consider a return or refund request if all of the following conditions are met:

Once your request is approved, you will be provided with return shipping instructions. The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a product defect.

3. Non-Returnable Items

The following items are not eligible for return or refund:

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong product, we want to make it right — quickly. Please contact us within 7 days of delivery at:

vitalkokua@vitalitydentalkc.com

Please include your order number and a photo of the item and packaging so we can resolve your issue as efficiently as possible. Depending on the situation, we will offer a replacement product or a full refund at no cost to you.

5. Refund Processing

Once your returned product is received and inspected, we will notify you of the approval or denial of your refund. If approved:

Shipping costs are non-refundable unless the return is the result of our error.

6. How to Request a Return or Refund

To start the process, please reach out to us directly — we are a small, founder-led company and we genuinely want to hear from you.

Contact us at vitalkokua@vitalitydentalkc.com with the subject line “Return Request” and include the following:

We will respond within 2 business days.

7. Questions

If you have any questions about this policy or your order, please do not hesitate to reach out. We are happy to help.

Email: vitalkokua@vitalitydentalkc.com
Mailing Address: Vital Kōkua | 5420 NE Antioch Rd, Kansas City, MO 64119

* These statements have not been evaluated by the Food and Drug Administration. Vital Kōkua products are not intended to diagnose, treat, cure, or prevent any disease.